diff --git a/app.py b/app.py
index e8b0610..2e38cbb 100644
--- a/app.py
+++ b/app.py
@@ -20,7 +20,7 @@ HUB_PUSH_SECRET = os.getenv("HUB_PUSH_SECRET")
CONTACT = {
"name": os.environ.get("BH_CONTACT_NAME", "Benjamin Mosley"),
- "title": os.environ.get("BH_CONTACT_TITLE", "Level II Technical Support, AMA TechTel"),
+ "title": os.environ.get("BH_CONTACT_TITLE", "IT Support II | InfoSec Assistant, Herring Bank"),
"email": os.environ.get("BH_CONTACT_EMAIL", "ben@bennyshouse.net"),
"phone": os.environ.get("BH_CONTACT_PHONE", "Contact via Email for Phone #"),
"city": os.environ.get("BH_CONTACT_CITY", "Greater Amarillo Area"),
diff --git a/templates/index.html b/templates/index.html
index 18a5947..aaf0c41 100644
--- a/templates/index.html
+++ b/templates/index.html
@@ -13,7 +13,7 @@
My name is Ben. How can I help you?
- I’m Ben — CIS student, full-stack web dev, and infrastructure tinkerer.
+ I’m Ben — IT Support Agent and full-stack web dev.
I ship useful, secure, and approachable tools for real people.
diff --git a/templates/resume.html b/templates/resume.html
index 09ad78c..7790006 100644
--- a/templates/resume.html
+++ b/templates/resume.html
@@ -7,7 +7,7 @@
-
IT Support · Network & Systems · CIS Student
+
IT Support · InfoSec · Network & Systems · BBA, CIS
Amarillo, TX 79119
benjaymos@proton.me
@@ -42,10 +42,10 @@
Endpoint & Systems
- PC imaging & deployment
- - Windows Server / AD
+ - Windows Server / Active Directory
+ - Windows 10/11 & Linux
- Microsoft 365 / Entra ID
- - Endpoint patching
- - Asset tracking
+ - Endpoint patching & asset tracking
@@ -71,16 +71,38 @@
+
+
Security
+
+ - CrowdStrike Falcon management
+ - Alert triage & log review
+ - IT audit & compliance support
+ - Access control / least privilege
+ - Vulnerability & patch tracking
+
+
+
Professional
+ - Customer & end-user support
- Ticketing & documentation
- - Root cause analysis
- Vendor coordination
- Team leadership
- Process improvement
+
+
+
Troubleshooting
+
+ - Remote support & desktop sharing
+ - Hardware & peripheral diagnostics
+ - Account lockouts & password resets
+ - Root cause analysis
+ - Incident triage & escalation
+
+
@@ -90,7 +112,7 @@
West Texas A&M University
BBA in Computer Information Systems
-
Expected May 2026
+
Graduated May 2026
@@ -102,12 +124,29 @@
Experience
-
+
+
+
IT Support II | InfoSec Assistant · Herring Bank
+
Jun 2026 – Present
+
+
Amarillo, TX
+
+ - Provide internal IT support to bank colleagues across Windows and Linux endpoints — troubleshooting hardware, software, connectivity, and access issues with a focus on first-contact resolution.
+ - Administer Active Directory user accounts, group memberships, password resets, and access provisioning/deprovisioning in line with least-privilege and banking compliance requirements.
+ - Assist the Information Security team with daily security checkups — monitoring CrowdStrike Falcon endpoint alerts, triaging detections, and verifying sensor health across the fleet.
+ - Review system and security logs and support internal/external IT audits by gathering evidence, documenting controls, and tracking remediation items.
+ - Support network management and troubleshooting (TCP/IP, DNS, DHCP, VPN) and escalate infrastructure issues to senior staff and vendors as needed.
+
+
+
+
+
+
Level II Technical Support · AMA TechTel
-
Mar 2026 – Present
+
Mar 2026 – Jun 2026
Amarillo, TX