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Benjamin Mosley

IT Support · Network & Systems · CIS Student

Leadership & Awards

  • Carey Lyles Emerging Technology Award — West Texas A&M University (2026)
  • Eagle Scout (Dec 2021)
  • National Youth Leadership Training (2017–2019)

Skills

Endpoint & Systems

  • PC imaging & deployment
  • Windows Server / AD
  • Microsoft 365 / Entra ID
  • Endpoint patching
  • Asset tracking

Networking

  • Switch & AP config
  • Firewall rules
  • Fixed wireless (Cambium)
  • Fiber / Adtran
  • TCP/IP, DNS, DHCP

Scripting & Dev

  • PowerShell / Bash
  • Python
  • C# / ASP.NET
  • Flask / SQL
  • Git / GitHub

Professional

  • Ticketing & documentation
  • Root cause analysis
  • Vendor coordination
  • Team leadership
  • Process improvement

Education

West Texas A&M University

BBA in Computer Information Systems

Expected May 2026

Experience

Level II Technical Support · AMA TechTel

Mar 2026 – Present

Amarillo, TX

  • Provide L2 support for a CLEC network managing Cambium fixed wireless and Adtran fiber equipment; diagnose and resolve connectivity, hardware, and provisioning issues via inbound phone support.
  • Document cases, resolutions, and escalation paths in Rev.io ticketing system with consistent root-cause and resolution detail.
  • Coordinate escalations with fiber resellers and dispatch/on-site technicians for issues requiring physical remediation.

IT Intern / Junior System Administrator · Hutchinson County Court House

May 2025 – Aug 2025

Stinnett, TX

  • Assisted with Windows Server and Active Directory administration — user accounts, GPO, and routine maintenance.
  • Resolved helpdesk tickets; imaged and deployed PCs; handled hardware and software troubleshooting.
  • Configured managed switches, wireless APs, and firewall rules in a county government (regulated) environment; supported patching, backups, and security policy rollouts.

E-Commerce Dept. Manager & Various Roles · United Supermarkets

Nov 2019 – Mar 2026

Canyon & Borger, TX

  • Advanced from Sacker (2019) → Grocery Team Lead (2022), then Service Desk Clerk/Bookkeeper during college.
  • Promoted to E-Commerce Department Manager (Aug 2025 – Mar 2026); owned online order flow, delivery/pickup SLA, team scheduling, and KPI tracking (fill rate, OTIF, cancellations).
  • Partnered with IT and vendors to maintain handheld devices, printers, and store systems; first point of contact for technology issues on the floor.

Projects & Homelab

Proxmox Homelab — Windows Server / Active Directory & Linux

  • Self-managed Proxmox host running a Windows Server VM with AD DS and a Linux NAS providing Samba, Gitea, and Syncthing; configured Entra ID Connect to sync on-prem AD to a Microsoft 365 developer tenant.
  • Manages VM provisioning, snapshots, network segmentation, patching, and a self-hosted credential vault with client-side encryption (security-first design practice).

BillFlow — Self-Hosted SaaS Invoicing Platform

netdeploy.net
  • Built and deployed a multi-tenant invoicing platform (Flask/SQLite, nginx/Gunicorn, Vultr VPS); managed full deployment lifecycle including TLS, reverse proxy config, and ongoing maintenance.
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