Work begin

resume-app/src/info.md

@@ -0,0 +1,113 @@
+About Me: I am a recent Computer Information Systems Graduate with a deep passion for creating, hosting and managing systems.
+
+   
+
+
+Programming/Scripting:
+
+Python, 
+
+C#, 
+
+ASP.NET
+
+Bash,
+
+Powershell,
+
+
+
+Web & Database:
+
+Flask, 
+
+Razor Pages, 
+    
+SQL, 
+
+
+
+
+
+Systems:
+
+Linux, 
+
+Windows Server,
+   
+Git/Github, 
+
+
+
+Professional:
+
+Technical Problem-Solving, 
+
+Client Communication & Customer Support,
+
+Team Planning & Management, 
+
+Object-Oriented Design & Development,
+
+Scrum Team Operations, 
+
+UML Modeling,
+
+
+
+Work History:
+
+
+Level II Technical Support - AMA TechTel
+
+March 2026 - Present
+
+Amarillo, TX
+
+    Provide technical support for a CLEC network managing Cambium wireless DV radios/routers and Adtran equipment across radio and fiber infrastructure.
+
+    Diagnose and resolve connectivity, hardware, and provisioning issues for residential and business customers via inbound phone support.
+    
+    Manage and document cases, resolutions, and escalation paths in Rev.io ticketing system.
+    
+    Coordinate issue escalations with fiber-resellers for business customers.
+    
+    Communicate issue resolutions with dispatch and on-site technicians for owned infrastructure (wireless equipment and fiber plant) requiring physical remediation.
+
+
+
+
+E-Commerce Manager — United Supermarkets #532
+
+Aug 2025 – March 2026
+
+Canyon, TX
+
+    Own day-to-day online grocery operations (order flow, substitutions, delivery/pickup SLA).
+    Lead and schedule the e-commerce team; coach on accuracy, speed, and CX.
+    Monitor inventory/pricing anomalies and coordinate fixes with department leads.
+    Track KPIs (fill rate, OTIF, cancels, customer feedback) and drive process improvements.
+    Partner with IT/vendors to keep handhelds, printers, and store systems humming.
+
+
+
+IT Intern / Junior System Administrator — Hutchinson County Court House
+
+May 2025 – Aug 2025
+
+Stinnett, TX
+
+    Assisted with Windows Server/Active Directory admin and routine maintenance.
+    Resolved helpdesk tickets; imaged PCs and handled hardware/software issues.
+    Helped configure switches/APs/firewall rules; supported backups and updates.
+    Contributed to security policy rollouts and small infrastructure upgrades.
+
+
+
+United Supermarkets & The Pergola Shop — Various Roles
+
+2019 – 2025
+
+    Bookkeeper, Lead Stocker, Wood Cutter — leadership, reliability, and strong customer service.
+
+