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Benjamin Mosley


About Me: I am a recent Computer Information Systems Graduate with a deep passion for creating, hosting and managing systems.


Education:

  • Associate of Science: West Texas A&M University
  • Bachelor of Business Administration (CIS Track): West Texas A&M University

Skills:


Programming/Scripting:

  • Python
  • C#
  • ASP.NET
  • Bash
  • Powershell

Web & Database:

  • Flask
  • Razor Pages
  • SQL

Systems:

  • Linux
  • Windows Server
  • Git/Github

Professional:

  • Technical Problem-Solving
  • Client Communication and Customer Support
  • Team Planning and Management
  • Object Oriented Design and Development
  • Scrum Team Operations
  • UML Modeling

Work-History:


Level II Technical Support — AMA TechTel

March 2026 – Present · Amarillo, TX

  • Provide technical support for a CLEC network managing Cambium wireless DV radios/routers and Adtran equipment across radio and fiber infrastructure.
  • Diagnose and resolve connectivity, hardware, and provisioning issues for residential and business customers via inbound phone support.
  • Manage and document cases, resolutions, and escalation paths in Rev.io ticketing system.
  • Coordinate issue escalations with fiber-resellers for business customers.
  • Communicate issue resolutions with dispatch and on-site technicians for owned infrastructure requiring physical remediation.

IT Intern — Hutchinson County Court House

May 2025 – Aug 2025 · Stinnett, TX

  • Assisted with Windows Server/Active Directory administration and routine maintenance.
  • Resolved helpdesk tickets; imaged PCs and handled hardware/software issues.
  • Helped configure switches, APs, and firewall rules; supported backups and updates.
  • Contributed to security policy rollouts and small infrastructure upgrades.

E-Commerce Dept. Manager / Various Roles — United Supermarkets

Nov 2019 – Mar 2026 · Canyon & Borger, TX

  • Started as a Bag Boy in 2019 and advanced to Grocery Team Lead by 2022, overseeing daily operations and team coordination.
  • Transitioned to the Service Desk during college, working as a Clerk and Bookkeeper handling customer transactions and financial recordkeeping.
  • Promoted to E-Commerce Department Manager (Aug 2025 – Mar 2026); owned online order flow, delivery/pickup SLA, and team scheduling.
  • Tracked KPIs (fill rate, OTIF, cancellations, customer feedback) and drove continuous process improvements.
  • Partnered with IT and vendors to maintain handheld devices, printers, and store systems.
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