2.3 KiB
About Me: I am a recent Computer Information Systems Graduate with a deep passion for creating, hosting and managing systems.
Programming/Scripting:
Python,
C#,
ASP.NET
Bash,
Powershell,
Web & Database:
Flask,
Razor Pages,
SQL,
Systems:
Linux,
Windows Server,
Git/Github,
Professional:
Technical Problem-Solving,
Client Communication & Customer Support,
Team Planning & Management,
Object-Oriented Design & Development,
Scrum Team Operations,
UML Modeling,
Work History:
Level II Technical Support - AMA TechTel
March 2026 - Present
Amarillo, TX
Provide technical support for a CLEC network managing Cambium wireless DV radios/routers and Adtran equipment across radio and fiber infrastructure.
Diagnose and resolve connectivity, hardware, and provisioning issues for residential and business customers via inbound phone support.
Manage and document cases, resolutions, and escalation paths in Rev.io ticketing system.
Coordinate issue escalations with fiber-resellers for business customers.
Communicate issue resolutions with dispatch and on-site technicians for owned infrastructure (wireless equipment and fiber plant) requiring physical remediation.
E-Commerce Manager — United Supermarkets #532
Aug 2025 – March 2026
Canyon, TX
Own day-to-day online grocery operations (order flow, substitutions, delivery/pickup SLA).
Lead and schedule the e-commerce team; coach on accuracy, speed, and CX.
Monitor inventory/pricing anomalies and coordinate fixes with department leads.
Track KPIs (fill rate, OTIF, cancels, customer feedback) and drive process improvements.
Partner with IT/vendors to keep handhelds, printers, and store systems humming.
IT Intern / Junior System Administrator — Hutchinson County Court House
May 2025 – Aug 2025
Stinnett, TX
Assisted with Windows Server/Active Directory admin and routine maintenance.
Resolved helpdesk tickets; imaged PCs and handled hardware/software issues.
Helped configure switches/APs/firewall rules; supported backups and updates.
Contributed to security policy rollouts and small infrastructure upgrades.
United Supermarkets & The Pergola Shop — Various Roles
2019 – 2025
Bookkeeper, Lead Stocker, Wood Cutter — leadership, reliability, and strong customer service.